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Brocade Adapters T
roubleshooting Guide
iii
53-1002145-01
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Brocade Adapters
1
Document History
2
Table of Contents
5
53-1002145-01
10
About this Document
11
Fabric Adapters
12
Fabric OS and switch support
13
Host operating system support
14
Fibre Channel support
14
FCoE support
15
Ethernet support
15
Hypervisor support
16
What’s new in this document
17
Document conventions
18
Notice to the reader
19
Additional information
20
Providing details for support
21
Command Function
22
Document feedback
23
In this chapter
25
Gathering problem information
27
Isolating Problems
29
How to use this chapter
30
General adapter problems
33
Port link is not active
34
BCU version mismatch warning
38
I/O data traffic issues
39
• If the system has only CNAs
40
• Ignore the error message
42
UEFI boot problems
44
BIOS boot problems
47
Target not visible from host
48
Configuration menu
49
Fabric Adapter problems
51
HBA problems
52
Trunking problems
53
Cannot disable trunking
54
CNA problems
55
• nm-tool
57
Teaming errors
60
Poor network performance
63
Non-zero VLAN IDs
64
Recovery steps
64
FCoE link is down
67
DCB network problems
69
HCM and HCM Agent problems
70
SupportSaveController.do
71
Javaws -viewer
73
Javaws -uninstall
74
Application Tool References
75
Information Chapter
76
Tools for Collecting Data
81
For detailed information
82
• Use lsmod
83
• Use ethtool
83
• For general driver
83
• For network driver
83
• (Release 1.0)
84
• (Release 1.1 and
84
Support Save
85
Using BCU commands
89
Adapter event messages
91
TABLE 7 Event message files
92
Host system logs
93
HCM logs
94
Logging levels adjustment
95
Statistics
97
DCB statistics (CNA only)
98
DCB query (CNA only)
99
FCoE statistics (CNA)
99
Fabric statistics
100
Firmware statistics
102
I/O performance
103
Logical port statistics
104
Performance data
105
PHY module statistics
105
Port statistics
106
Port Performance
106
Remote port statistics
108
Trunking attributes
109
Virtual port statistics
111
Diagnostics
113
• Internal
114
• External
114
PCI loopback test
116
Memory test
117
Adapter temperature
118
Queue test
118
SCSI test
119
Trace route
119
Echo test
120
Collecting BIOS data
121
Collecting LLDP data (CNA)
121
SFP properties
122
Collecting port data
123
Displaying the port log
126
Displaying the port list
127
Performing a port query
127
Displaying port speed
127
FCP-IM I/O profiling
128
Authentication settings
129
PHY module data
130
QoS settings (HBA)
130
Persistent binding
132
Adapter properties
133
HBA Properties
134
Adapter queries
135
Performance Optimization
137
Solaris tuning
138
Windows tuning
138
OS tunable parameters
139
VMware tuning
140
Linux tuning
141
Jumbo packet size
142
NetQueue
142
Adapter BIOS messages
145
Adapter driver event messages
146
Appendix
151
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