Brocade Communications Systems BR-1020 Guía para resolver problemas descargar pdf (Pagina 16)

xvi Brocade Adapters Troubleshooting Guide

53-1001253-01

Other industry resources

For additional resource information, visit the Technical Committee T11 Web site. This Web site

provides interface standards for high-performance and mass storage applications for Fibre

Channel, storage management, and other applications:

http://www.t11.org

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web

site:

http://www.fibrechannel.org

Providing details for support

Contact your Brocade FCoE CNA support supplier for hardware, firmware, and software support,

including product repairs and part ordering. Provide the following information:

1. General information:

• Brocade adapter model number

• Host operating system version

• Software name and software version, if applicable

• syslog message logs

• bfa_supportsave output.

To expedite your support call, use the bfa_supportsave feature to collect debug

information from the driver, internal libraries, and firmware. You can save valuable

information to your local file system and send it to support personnel for further

investigation. For details on using this feature, refer to “Support Save overview” on

page 65.

• Detailed description of the problem, including the switch or fabric behavior immediately

following the problem, and specific questions.

• Description of any troubleshooting steps already performed and the results.

2. Adapter serial number:

The adapter serial number and corresponding bar code are provided on the serial number

label illustrated below. This label is affixed to the adapter card.

You can also display the serial number through the following HCM dialog boxes and BCU

commands:

• Adapter Properties tab in HCM.

Select an adapter in the device tree, then click the Properties tab in the right pane.

*FT00X0054E9*

FT00X0054E9

1 2 ... 11 12 13 14 15 16 17 18 19 20 21 ... 109 110

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Brocade Communications Systems BR-1020 Guía para resolver problemas Pagina 16