Brocade Communications Systems BR-1020 Guía para resolver problemas descargar pdf (Pagina 26)

8 Brsocade Adapters Troubleshooting Guide

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General HBA and CNA problems

This section provides resolution for common problems that could with installed CNAs or HBAs, such

as the adapter not being reported under the server’s PCI subsystem or BCU adapter --list

command, or the port link to the switch is not active.

Adapter not reported under server’s PCI subsystem

The adapter is installed but not visible as a device in the host system’s PCI subsystem.

Verify whether the adapter is visible as a PCI device by executing your host’s operating system

command to list PCI devices in the system. For details on this command, refer to the “List PCI

Devices” row in Table 5 on page 40. If the adapter is not in the device list, refer to the following

descriptions of possible causes and recommended actions to help resolve the problem.

1. Possible Cause: Card not seated properly.

Action: Reseat the adapter.

2. Possible Cause: Server slot issues.

Action: Install an adapter of known working condition to determine whether there is a slot

malfunction.

Action: Try installing the adapter into a different slot, if available.

3. Possible Cause: Adapter not compatible with host operating system or connected storage

systems.

Action: Verify compatibility by reviewing the Brocade Server Connectivity Compatibility Matrix.

To find this document, log into Brocade Connect on www.brocade.com, then select the

Compatibility Information quick link under Documentation Library.

No adapters reported though BCU adapter --list command

If the adapter does not display when the BCU adapter --list command is initiated, refer to the

following descriptions of possible causes and recommended actions to help resolve the problem.

1. Possible Cause: Adapter is not reported under server’s PCI subsystem.

Action: Verify if the adapter is visible as a PCI device by executing your host’s operating system

command to list PCI devices in the system. For details on this command, refer to the “List PCI

Devices” row in Table 5 on page 40.

Action: If the adapter does not appear in the list of PCI devices, refer to “Boot devices not

available in host’s Boot Manager menu” on page 18 for possible causes and recommended

actions.

2. Possible Cause: Adapter driver is not loaded.

Action: Verify if the adapter is visible as a PCI device by executing your host’s operating system

command to list PCI devices in the system. For details on these commands, refer to the “List

PCI Devices” row in Table 5 on page 40.

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Brocade Communications Systems BR-1020 Guía para resolver problemas Pagina 26