
Brsocade Adapters Troubleshooting Guide 5
53-1001253-01
Chapter
2
Isolating Problems
In this chapter
•How to use this chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
•General HBA and CNA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
•HBA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
•Ethernet network interface problems (CNA only) . . . . . . . . . . . . . . . . . . . . . 22
•FCoE and Fibre Channel problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
•CEE network problems (CNA only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
•Verifying Fibre Channel and CEE links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
•Adapter driver installation verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
•Additional references for isolating problems. . . . . . . . . . . . . . . . . . . . . . . . . 37
How to use this chapter
Operation problems are arranged in this chapter in these categories:
• “General HBA and CNA problems”
• “HBA problems”
• “Ethernet network interface problems (CNA only)”
• “FCoE and Fibre Channel problems”
• “CEE network problems (CNA only)”
Use Table 2 to quickly navigate to sections in this chapter on specific problems. Each problem
section in this chapter contains a description of the problem, possible causes, and actions for
resolution.
TABLE 2 Isolate adapter problems
Problem Category OS Specific
“Adapter not reported under server’s PCI subsystem” “General HBA and CNA problems” All
“No adapters reported though BCU adapter --list
command”
“General HBA and CNA problems” All
“Port link is not active” “General HBA and CNA problems” All
“Errors when installing
brocade_driver_linux_<versions>.tar.gz package”
“General HBA and CNA problems” Linux
“Installer program does not autorun (Windows only)” “General HBA and CNA problems” Windows
“Host system freezes or crashes” “General HBA and CNA problems” All
“Operating system errors (blue screen)” “General HBA and CNA problems” All
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