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42 Brocade Adapters Troubleshooting Guide

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Data collection using BCU commands and HCM

You can collect a variety of information on installed Brocade adapters, such as firmware version

installed, operational status, port speed, WWN, PCI data, configuration data, flash status, and

other details for troubleshooting using BCU commands, HCM menu options, and host operating

system commands.

Support Save

The Support Save feature is an important tool for collecting debug information from the driver,

internal libraries, and firmware. You can save this information to the local file system and send to

support personnel for further investigation. Use one of the following options to launch this feature:

• In HCM, launch Support Save through the Tools menu.

• Through BCU, enter the bfa_supportsave command.

• Through your internet browser (Internet Explorer 6 or later or Firefox 2.0 or later), you can

collect bfa_supportsave output if you do not have root access, do not have access to file

transfer methods such as FTP and SCP, or do not have access to the Host Configuration

Manager (HCM).

• A bfa_supportsave collection can also occur automatically for a port crash event.

The Support Save feature saves the following information:

• Adapter model and serial number

• Adapter firmware version

• Host model and hardware revision

• All support information

• Adapter configuration data

• All operating system and adapter information needed to diagnose field issues

• Information about all adapters in the system

• Firmware and driver traces

• Syslog message logs

• Windows System Event log .evt file

• HCM GUI-related engineering logs

• Events

• Adapter configuration data

Ethernet statistics ethtool -S

<interface_name>

netstat ethtool -S

<interface_name>

N/A

Ethernet link status ethtool

interface_name>

netstat esxcfg-nics -l N/A

TABLE 5 Host system data collection commands

Task Linux Windows VMware Solaris

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