Brocade Communications Systems BR-1020 Guía para resolver problemas descargar pdf (Pagina 62)

44 Brocade Adapters Troubleshooting Guide

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Data collection using BCU commands and HCM

Initiating Support Save through the internet browser

Initiate bfa_supportsave through an internet browser.

1. Open an Internet browser and type the following URL:

https://localhost:34568/JSONRPCServiceApp/SupportSaveController.do

where localhost is the IP address of the server from which you want to collect the

bfa_supportsave information.

2. Log in using the factory default user name (admin) and password (password). Use the current

user name and password if they have changed from the default,

The File Download dialog box displays, prompting you to save the

supportSaveController.do

file.

3. Click Save and navigate to the location where you want to save the bfa_supportsave file.

Initiating Support Save through a port crash event

If the port crashes and triggers a port crash event, Support Save data is collected at a system-wide

level. An Application Log message is generated with the following message:

Port Crash Support Save Completed

Port crash events have a CRITICAL severity and you can view the details in the Master Log and

Application Log tables in HCM. For more information on these logs, refer to “HCM logs” on page 49.

Support Save differences

Following are differences in data collection for the HCM, BCU, and browser applications of

bfa_supportsave:

• BCU

Collects only driver-related logs and configuration files.

• Browser

Collects driver-related and HCM Agent logs and configuration files.

• HCM

Collects, HCM, driver-related, and HCM Agent logs and configuration files.

Collecting adapter data collection using HCM

Select an adapter from the HCM device tree and click the Properties tab in the right pane to display

basic information about the adapter.

• The Host Bus Adapter (HBA) adapter Properties panel displays information about the adapter,

such as its WWN, disabled or enabled status, temperature, maximum speed supported,

installed driver name, driver version, firmware version, and BIOS version. This panel also

displays PCI information for the adapter, such as vendor ID, device ID, subsystem ID, current

number of lanes, and PCI generation.

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Brocade Communications Systems BR-1020 Guía para resolver problemas Pagina 62