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6 Brsocade Adapters Troubleshooting Guide
53-1001253-01
How to use this chapter
2
“Failed to connect to agent on host... error when using
HCM”
“General HBA and CNA problems” All
“Driver event messages appearing in host system log
files”
“General HBA and CNA problems” All
“Files needed for bfad.sys message appears” “General HBA and CNA problems” Windows
“Cannot roll back driver on all adapter instances using
Device Manager”
“General HBA and CNA problems” Windows
“BCU version mismatch warning” “General HBA and CNA problems” All
“I/O data traffic issues” “General HBA and CNA problems” All
“Quality of Service (QoS) performance issues” “HBA problems” All
“Unable to create more than 126 Virtual (NPIV) ports for
HBA”
“HBA problems” All
“Host not booting from remote LUN” “HBA problems”
“UEFI boot problems”
All
“Boot devices not available in host’s Boot Manager menu” “HBA problems”
“UEFI boot problems”
All
“Target not visible from host” “HBA problems”
“BIOS boot problems”
Windows
“LUN not visible from host” “HBA problems”
“BIOS boot problems”
Windows
“<CTL-B> option does not display when booting host” “HBA problems”
“BIOS boot problems”
Windows
“No target devices found or link down! message displays
in Brocade BIOS Configuration menu”
“HBA problems”
“BIOS boot problems”
Windows
“Unable to boot from the stored boot device settings in
the adapter”
“HBA problems”
“BIOS boot problems”
Windows
“Remote LUNs are not visible to the host” “HBA problems”
“BIOS boot problems”
Windows
“Boot from SAN may stop on some Hewlett Packard hosts” “HBA problems”
“BIOS boot problems”
Windows
“Adapter <port id>: BIOS not installed displays during boot
process”
“HBA problems”
“BIOS boot problems”
Windows
“Ethernet link ports or LOM not coming up on reboot in
Linux”
“Ethernet network interface
problems (CNA only)”
Linux
“Loss of adapter hardware address in Linux” “Ethernet network interface
problems (CNA only)”
Linux
“Loss of adapter IP address in Linux” “Ethernet network interface
problems (CNA only)”
Linux
“Ethernet link ports or LOM not coming up on reboot in
Linux”
“Ethernet network interface
problems (CNA only)”
Linux
“Ethernet loopback test problems” “Ethernet network interface
problems (CNA only)”
All
TABLE 2 Isolate adapter problems
Problem Category OS Specific
- Brocade Adapters 1
- Document History 2
- Contents 3
- About this Document 9
- CNA support 10
- Fabric OS and switch support 10
- Host operating system support 10
- HBA support 11
- What’s new in this document 12
- Document conventions 13
- Notes, cautions, and warnings 14
- Key terms 14
- Notice to the reader 15
- Additional information 15
- Providing details for support 16
- Command Function 17
- Document feedback 18
- In this chapter 19
- Gathering problem information 20
- TABLE 1 Topology map details 21
- Isolating Problems 23
- How to use this chapter 24
- Isolate adapter problems 24
- General HBA and CNA problems 26
- Port link is not active 27
- • The agent is not running 30
- BCU version mismatch warning 33
- HBA problems 34
- UEFI boot problems 35
- • Reseat the adapter 36
- BIOS boot problems 37
- LUN not visible from host 38
- Configuration menu 38
- • nm-tool 40
- Poor network performance 45
- FCoE link is down 48
- CEE is not enabled 50
- Application Tool References 51
- Information Chapter 52
- Tools for Collecting Data 57
- Data to provide support 58
- Support Save 60
- Support Save differences 62
- • authUtil 63
- • cfgShow 63
- Adapter event messages 65
- Host system logs 66
- HCM logs 67
- Logging levels adjustment 68
- Port logging level 69
- Statistics 70
- CEE statistics (CNA only) 71
- CEE query (CNA only) 71
- FCoE statistics (CNA only) 74
- Fabric statistics 74
- IOC statistics 75
- Logical port statistics 76
- Port statistics 77
- Remote port statistics 77
- VLAN Statistics (CNA only) 79
- Diagnostics 80
- • Internal 81
- • External 81
- PCI loopback test 83
- Memory test 84
- Adapter temperature 84
- Ping end points 84
- Trace route 85
- Echo test 86
- SCSI test 86
- Collecting SFP data 87
- Collecting port data 88
- Authentication settings 91
- Persistent binding 93
- Performance optimization 95
- Solaris tuning 96
- Windows tuning 96
- Tuning network drivers 97
- Linux tuning 98
- VMware tuning 99
- 53-1001253-01 100
- Event Message Reference 101
- TABLE 9 Driver event messages 102
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