Brocade Communications Systems BR-1020 Guía para resolver problemas descargar pdf (Pagina 32)

14 Brsocade Adapters Troubleshooting Guide

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General HBA and CNA problems

NOTE

You can change the default communication port (34568) for the agent using procedures in the

Brocade Adapters Installation and Reference Manual. Refer to the section on modifying HCM

agent operation.

6. If the hcmagent is running and listening on port 34568 and there are no firewall issues (as

explained in step 5), but you get the same “Failed to connect to agent on host..." error when

using HCM, collect the following data. Send this data to your support representative for

analysis:

• Copies of output from the commands in step 3 and step 4.

• Files from the output directory created after you execute the support save feature.

To collect these files, execute the following command:

bfa_supportsave

Support data is collected to a file in your system’s tmp directory by default. For more

information on using the Support Save feature, refer to “Support Save” on page 42.

• Build information for the HCM application. Select Help > About in HCM to display the

version, build identification, and build date.

• Support data from the HCM application SupportSave feature.

Select Tools > SupportSave to generate a supportsave file.

If HCM cannot connect to the agent, a message displays an error (Agent Support Save

could not be collected) and explains that only a basic collection is possible. Messages also

display that provide the location of the zip file created.

By default, a zip file is created in the following location.

C:\Program Files\BROCADE\FCHBA\client\data\localhost\supportsave

The zip file will have a name similar to the following:

SupportSave_Basic_2008723_0_50_57.zip

Driver event messages appearing in host system log files

If event messages for the adapter driver are appearing in the host system log files, refer to the

following descriptions of possible causes and recommended actions to help resolve the problem.

Possible Cause: Various causes and severity levels.

Action: Follow the recommended action in the message.

Action: Resolve critical-level messages and multiple major or minor-level messages relating to the

same issue as soon as possible.

Action: For details on event messages, refer to “Logs” on page 48.

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Brocade Communications Systems BR-1020 Guía para resolver problemas Pagina 32